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|Shipping and Returns|
|Shipping and Returns|
What mode of transport does Survival-Goods offer?
We will then utilize one of our freight trucking companies that offer the best prices around. Freight orders will require a special shipping quote and we'll be emailed to the customer for approval before the order is processed.
Regarding any orders that are purchased through our online checkout and that require additional shipping and handling fees once the order has been received: You will be notified via phone or email of any additional charges before your order is processed.
Additionally, bulk orders can take advantage or more favorable shipping rates by emailing us or calling us at 661-435-4188 for a quote request and volume discount.
How soon will my order ship?
Most orders will ship out from one of our California warehouses within 3-5 business days.
What if any of the products I order are not available or out of stock?
Customers will be informed via e-mail or phone if any of the products in their order are delayed or on backorder.
Where do you ship products to?
We can ship to the 48 contiguous states plus Alaska and Hawaii. We're sorry, but at this time we are not able to process international orders.
What are your shipping rates?
At Survival-Goods, we know how expensive shipping can be that is why we took extra measures to directly link our site to UPS which allows us to compute the shipping charges during the checkout process solely based on the ship to destination and the order weight.
Should any orders require additional shipping and handling fees. You will be notified via phone or email of any additional charges before your order has been processed.
How long do I have to return a purchase?
We want you to be satisfied with your purchase. Please take up to 14 days to decide if you would like to keep your purchase. If, within that time, you decide to return your purchase you may return the unopened and unused product for a refund, subject to a 20% restocking fee.
We will make every effort to remedy any problems that may arise. Please email us with any concerns or replacements needed.
Is everything returnable?
Due to the nature of the items that we sell, there would be a safety issue in accepting certain items for return. Therefore, the following products can not be accepted for return:
How do I make a return?
All returns must be issued a RMA (Return Merchandise Authorization). To receive an RMA number, please email us. Returned merchandise must be shipped via UPS to ensure a tracking number is available.
What about products with expiration dates?
Our food and water come directly from the manufacturers and we acquire the freshest product with the longest shelf life available. However, we cannot guarantee that these items will have the full shelf life as advertised and indicated from the manufacturer due to manufacturer production schedules, shipping times, and the fact that we have to warehouse these items for interim periods in order to have them available for immediate customer order fulfillment.
What if the product doesn't look exactly like the picture on the web site?
We make every effort to provide current and accurate product images and descriptions, however manufacturers constantly update and modify their product models. While we strive for 100% accuracy we cannot be responsible for image and or minor text inaccuracies, errors or omissions that do not render a product materially different by altering the basic functionality, value and utility.
Are shipping charges refundable?
Survival-Goods will refund standard shipping charges (from us to you) and priority postage or Ground UPS shipping charges (from you to us) ONLY when due to defect in merchandise. Returns must be complete with parts, accessories, manuals, etc. Products with defects caused by misuse, abuse, accidents, modifications, negligence, failure to read and adhere to the manufacturers recommendations and operating instructions, repairs or attempts at repairs, lack of proper routine maintenance and other causes beyond the control of Survival-Goods are not covered in this policy.
What if the shipment is damaged?
If a package is damaged, you should inform the transit shipper immediately and complete their reporting process for packages damaged in transit. You must contact us to inform us of a damaged shipment within 3 days of receiving the merchandise or we can not be responsible for shipment damage.